Citizen monitoring and feedback

Provision of a platform for meetings between citizens’ and relevant stakeholders (government, company, etc.) for discussing citizens’ right and feedback concerns or priorities to the stakeholders; to develop citizen action plan and/or setting up grievance redress mechanisms to follow up with the stakeholders. The interventions include stakeholder forums such as face-to-face meetings and online forums, and community scorecards and social audits. Although these interventions can include citizen participation in meetings, they do not necessarily give them an opportunity to take part in the decision, rather they provide a channel of engagement or advocacy through which they can hold stakeholders into account.