Provider training and service delivery adjustments
Provider training focuses on the training of health providers, and other service providers, such as teachers and pharmacists, in skills and techniques related to communication, health education and community engagement for example (3):
- community participation and engagement
- interpersonal communication
- intercultural skills
- gender and human rights
- counselling
Service delivery adjustments are the changes made to service delivery and programmes in response to community perceptions of quality of care or to improve community perceptions of quality of care.